Return and Refund Policy
Not in love with your new purchase? Please contact us via email: firstname.lastname@example.org, we’d be more than happy to help you sort your issue out and find the best solution for you!
Since our products are printed on demand. This means that when you place your order, we print that item just for you, one at a time for the best quality, so we aren’t responsible for refunds or exchanges due to incorrect fit issues. Buyers assume all risks when choosing the style and fit of their purchase. To better help you in choosing the right size, we have made available full details below every product. Please have a careful look at it to find your best fit!
Order Modifications or Cancellation
After your order has been placed, you have 24 hours to contact us via email@example.com and request order modifications or a cancellation. After 24 hours, your order has already been placed in production and can no longer be modified.
At Wozoro, we are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality printing or incorrect product. Thankfully it is rather unusual! But, if it is the case, we guarantee a 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items.
All we need is your order number and a clear photo showing either the incorrect item, the poor quality of the print or the damaged area of the item. Please contact us by email at firstname.lastname@example.org and one of our helpful support staff will organize a reprint or a refund for you!
Order not received
If your item has not arrived, contact us through https://wozoro.com/pages/contact. We are al. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.)
Wozoro strives to maintain a high balance between customer service and customer satisfaction. These two factors have enabled us to succeed and maintain a professional and courteous relation with our customers. When it comes to returns of merchandise, we hope there is a valid reason and we are here to make sure that it can be taken care of to the best we can. Now there are a few rare occasions when we absolutely cannot do anything to take the item back. For example, we were to ship a bottle of drinking water and the customer upon receiving it opens it and drinks some of the water and does not find it to his liking and then decides to send it back to us. We certainly cannot take the water that he just drank back. Just like the above example, there are products out there that come with similar issues. In these situations, we cannot and will absolutely not take the product back.
There are also times that we feel yes we can take the product back and will have to re-stock it as long as the products are in their original conditions which include the packing, the tags, not worn. Then we will charge the customer a 15% re-stocking fee as well as the return shipping charges.
We will replace defective items or an incorrect order simply by receiving a photograph showing the specific problem with the product and by including the order number.
Again we want to assure all our customers we take returns on a case by case basis and if we have made an error on our side we will take it back no questions asked as well as pay the return shipping.
For all items that meet our return policy contact email@example.com
Please make sure that:
The product was purchased in the last 60 days
The product is unwashed, unworn and unused